{"id":12592,"date":"2022-08-04T23:51:41","date_gmt":"2022-08-04T21:51:41","guid":{"rendered":"http:\/\/antilda.com\/?page_id=12592"},"modified":"2023-07-04T10:58:15","modified_gmt":"2023-07-04T08:58:15","slug":"zwrot-i-wymiana","status":"publish","type":"page","link":"https:\/\/antilda.com\/eng\/zwrot-i-wymiana\/","title":{"rendered":"Returns and complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12592\" class=\"elementor elementor-12592\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d1ddad elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d1ddad\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-dcc4d0d\" data-id=\"dcc4d0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e46b9dd elementor-widget elementor-widget-razzi-heading\" data-id=\"e46b9dd\" data-element_type=\"widget\" data-widget_type=\"razzi-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"razzi-heading-wrapper\"><h2 class=\"razzi-heading-title\"><small>Customer service<\/small> If you have any questions<br>get in touch<br> with us <\/h2><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49ceac2 elementor-widget elementor-widget-text-editor\" data-id=\"49ceac2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Call\u00a0<a>+48 575 674 000\u00a0<\/a><br \/>or write a message<br \/><a>kontakt@antilda.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-a13061f\" data-id=\"a13061f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d4717a elementor-widget elementor-widget-accordion\" data-id=\"6d4717a\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1141\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1141\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">1. RETURN <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1141\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1141\"><p style=\"text-align: left;\"><strong>ORDER CANCELLATION\u00a0<br \/><\/strong>Cancellation of a paid order is possible before the order is prepared and its status changed - please email kontakt@antilda.com as soon as possible.<strong><br \/><\/strong><\/p><p style=\"text-align: left;\"><strong><span style=\"font-size: 18pt;\">RETURN<\/span><\/strong><\/p><p style=\"text-align: left;\"><strong>RETURN<br \/><\/strong>If for any reason you decide that the accessories you have purchased are not what you expected, you can return them. To do so, please use our <a href=\"https:\/\/antilda.com\/wp-content\/uploads\/2022\/11\/formularz-zwrotu-antilda.pdf\">form (download)<\/a><\/p><p><strong>Returns can be made for 14 days from the day of receipt of the consignment.<\/strong><\/p><ul><li><strong>PAYPO PAYMENT<\/strong><br \/>For orders with <strong>PayPo<\/strong> please also fill in the form, add information about this method of payment and enclose it with your parcel together with your receipt.<\/li><\/ul><p><strong>IMPORTANT<\/strong>\u00a0We would like to ask you to make a thoughtful choice regarding the colour of the silicone mat.<\/p><p>Pack the returned product in undamaged condition with all its contents. Attach a note to the package along with <a href=\"https:\/\/antilda.com\/wp-content\/uploads\/2022\/11\/formularz-zwrotu-antilda.pdf\">with the form (download)<\/a><\/p><p><strong>Please do not forget to include your receipt<\/strong><\/p><p>Send the products to our address:<br \/>Antilda \/ Klaudia Jagodzi\u0144ska <br \/>10\/47 Drawska Street <br \/>02-202 Warsaw<\/p><p>We would be grateful if you would send us a message with information about returning the goods. Please note that the items must not bear any signs of use and reach us in the condition in which they were sent to you.\u00a0<\/p><p><strong>FAILURE TO TAKE DELIVERY<\/strong><br \/>If you do not receive your parcel, please contact us. <br \/>We can resend the parcel or please send a completed\u00a0<a href=\"https:\/\/antilda.com\/wp-content\/uploads\/2022\/11\/formularz-zwrotu-antilda.pdf\">return form (download)<\/a>which will enable you to withdraw from the contract. The cost of returning the parcel if it is not collected is also charged by the courier company.<\/p><p><span style=\"font-size: 10pt;\"><strong>EXCEPTIONS TO THE RIGHT OF WITHDRAWAL<\/strong><\/span><\/p><ol><li><span style=\"font-size: 10pt;\">The right of withdrawal from a contract concluded at a distance, as referred to in \u00a7 8 of the Terms and Conditions, shall not apply to the contract:<\/span><br \/><ol type=\"a\"><li><span style=\"font-size: 10pt;\">in which the object of the performance is a non-refabricated item produced according to the specifications of the privileged Buyer or serving to satisfy his individualised needs;<\/span><\/li><li><span style=\"font-size: 10pt;\">where the object of the performance is an item that is perishable or has a short shelf life;<\/span><\/li><li><span style=\"font-size: 10pt;\">where the object of the service is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;<\/span><\/li><li><span style=\"font-size: 10pt;\">in which the subject matter of the performance consists of items which are, by their nature, inseparable from other items after delivery;<\/span><\/li><li><span style=\"font-size: 10pt;\">in which the subject matter of the service is sound or visual recordings or computer programs supplied in sealed packaging if the packaging is opened after delivery;<\/span><\/li><li><span style=\"font-size: 10pt;\">for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;<\/span><\/li><li><span style=\"font-size: 10pt;\">in which the price or remuneration depends on fluctuations in the \ufb01nancial market over which the Seller has no control and which may occur before the expiry of the deadline for withdrawal.<\/span><\/li><\/ol><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1142\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1142\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">2. EXCHANGE<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1142\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1142\"><p style=\"text-align: justify;\">Due to varying availability, exchanges are possible by returning the received items to us and placing another order for any amount. We will send a refund for the returned items.<\/p><p style=\"text-align: justify;\">Please return the items with the <a href=\"https:\/\/antilda.com\/wp-content\/uploads\/2022\/11\/formularz-zwrotu-antilda.pdf\">form (download)<\/a>\u00a0Returns are possible for 14 days from the day of receipt.<\/p><p style=\"text-align: justify;\"><strong>Address for returning items:<\/strong><br \/><span style=\"color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\">Antilda<br \/>10\/47 Drawska Street <br \/>02-202 Warsaw<br \/>tel. 575 674 000\u00a0<\/span><\/p><p>You can place a new order for selected products without waiting for the return shipment to reach us. Return of previously received products is possible for 14 days from the day of receipt of the shipment<\/p><p style=\"text-align: justify;\"><span style=\"color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\"><strong>Please note that the items must bear no signs of use and reach us in the condition in which they were sent to you.<\/strong>\u00a0<br \/>Sending an email additionally stating that you wish to exchange and your new order number will further streamline the whole process \ud83d\ude42<\/span><\/p><p style=\"text-align: justify;\"><span style=\"color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\">Please make an informed choice regarding the silicone mat. Unpacking it makes it impossible to return it in the condition in which it was sent.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1143\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1143\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">3 ADVERTISEMENT<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1143\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1143\"><p style=\"text-align: justify;\">If the goods purchased appear to have manufacturing defects or are not as described, please contact us by e-mail: kontakt@antilda.com.<\/p><p><strong>TO LODGE A COMPLAINT<\/strong><\/p><p>1. Fill in the form <a href=\"http:\/\/antilda.com\/wp-content\/uploads\/2023\/01\/formularz-reklamacja-antilda.pdf\">complaints (download)<\/a> and enclose it with the parcel. The document should contain the following details: your name, e-mail or postal address, telephone number, an indication of the product number and the reason for the complaint, the date of purchase and the occurrence of the defect.<\/p><p>When making a complaint, please send back the product with all its accessories and a copy of the purchase document.<\/p><p>3. the product under complaint should be sent to:<br \/><span style=\"color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\"><br \/>Antilda<br \/>10\/47 Drawska Street <br \/>02-202 Warsaw<br \/><\/span><span style=\"color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\">tel. 575 674 000<\/span><\/p><p><span style=\"text-align: justify; color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\">Before collecting your parcel from the courier, always check in his presence whether it has been damaged in transit. If the packaging has visible external damage, please draw up a <\/span><strong style=\"text-align: justify; color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\">damage report<\/strong><span style=\"text-align: justify; color: var(--rz-text-color); font-family: var(--rz-font-family-primary);\"> in the presence of a courier.<\/span><\/p><ul><li style=\"text-align: justify;\">If the courier is able to inspect the product with us and it turns out that it has indeed been damaged, we should sign a damage report with him, in which we describe exactly how and what has been damaged in our package. Such a report is the basis for a claim with the carrier.<\/li><\/ul><ul><li style=\"text-align: justify;\">If the courier is unable to spare us a few extra minutes, we can ask him to note on the delivery note that we are reporting damage to the packaging of the parcel and are concerned about the condition of its contents. We can then contact the courier company's customer service line, where we report the damage and set a date for the courier to come and carry out a damage report. It is best to refrain from opening the package until he arrives, so that everything is done according to procedures.<\/li><\/ul><ul><li style=\"text-align: justify;\">If you choose delivery to<strong> parcel machine <\/strong>please note that a damaged parcel can be put back into the parcel window and you should then follow the message displayed on the screen.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer serviceContact us if you have any questions Call +48 575 674 000 or email wiadomo\u015b\u0107kontakt@antilda.com 1. CANCELLATION OF ORDERS CANCELLATION OF ORDERS Cancellation of paid orders is possible before the order is prepared and the status changes - please email us as soon as possible at kontakt@antilda.com CANCELLATION OF ORDERS If for any reason you decide that the accessories you have purchased are not what you expected you can [...].<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12592","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Zwroty, wymiana i reklamacje - antilda.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/antilda.com\/eng\/zwrot-i-wymiana\/?wmc-currency=EUR\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zwroty, wymiana i reklamacje - antilda.com\" \/>\n<meta property=\"og:description\" content=\"Obs\u0142uga klienta W razie pyta\u0144skontaktuj si\u0119 z nami Zadzwo\u0144\u00a0+48 575 674 000\u00a0lub napisz wiadomo\u015b\u0107kontakt@antilda.com 1. 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