The products offered in the Shop are sold by Socks Box Mateusz Jagodziński.
conducting business activity under the name of Socks Box Mateusz Jagodziński, NIP 7010973452, REGON 385627367, entered into the Central Register and Information on Business Activity conducted by the Minister responsible for economy, contact address: Socks Box Mateusz Jagodziński, ul. Drawska 10/47, 02-202 Warsaw, hereinafter referred to as the Seller.

You can contact the Seller by writing to: kontakt@antilda.com / kontakt@antilda.pl or by phone: +48 575 674 000

§1 BASIC CONCEPTS

Clarification of basic concepts:

Price - the value expressed in monetary units that the Customer is obliged to pay and, in the case of digital content/service, also the digital representation of the value;
Business day - a day of the week from Monday to Friday, excluding public holidays;
Proof of payment - an invoice or receipt issued in accordance with the Value Added Tax Act or other applicable legislation sent to the Customer;
Delivery - means the delivery of the Product to the Customer by the Seller;
Supplier - an entity with whom the Seller cooperates and whose task is to carry out delivery (detailed information on suppliers and forms of delivery are set out on the Seller's website);
Customer - an entity that plans to make a purchase or is making a purchase of product(s), a natural person with full legal capacity, and in cases provided for by generally applicable laws also a natural person with limited legal capacity, a legal person, and an organisational unit without legal personality, to which legal capacity is granted by law - that has concluded or intends to conclude an Agreement with the Seller, also referred to as the User;
Consumer - an individual making a purchase for purposes that are not directly related to his/her business/professional activity;
Offer - sales proposal containing the essential elements of the Product (e.g. product description, individual proposal of the Seller).
Entrepreneur - a natural person, a legal person and an organisational unit that is not a legal person, to which a separate act grants legal capacity, conducting a business on its own behalf, which uses the Shop;
Entrepreneur on the rights of a consumer - a natural person, concluding a contract directly related to his/her business activity, when it follows from the content of this contract that the contract does not have a professional character for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity;
Product - Goods or Service offered by the Seller in the Shop, intended for sale; the Product is of a chargeable nature, unless otherwise indicated;
Physical product - a product which is subject to physical dispatch by post/courier or which can be collected in person;
Terms and Conditions - these Terms and Conditions of Sale setting out the rules for the use of the Store, placing of orders and the Seller's rules for the fulfilment of orders;
Shop/website - the website on which the Seller sells products
Goods - the thing which is the subject of the contract concluded between the Seller and the Customer;
Durable medium - a material or instrument for storing information that allows access to that information in the future (for the time necessary for the purposes of the information) and allows the unchanged reproduction of the stored information;
Contract - a mutual agreement between the Seller and the Customer setting out mutual rights and obligations;
Service - a service provided by the Seller to the Customer.

§2 PRINCIPLES OF COOPERATION AND CONCLUSION OF THE AGREEMENT

The terms and conditions of the contract and the rules of cooperation are set out in the Terms and Conditions and the Offer.
The Terms and Conditions and the Offer do not exclude or limit the rights of the Customer who is a Consumer or a Business on the rights of a Consumer under mandatory legal provisions.
In the event of any discrepancy between the Terms and Conditions and the Offer, the Offer shall be binding.
The contract is concluded upon the Customer's acceptance of the Terms and Conditions, payment and confirmation of the Customer's order subject to the provision below.
In the event that the date of payment falls after the conclusion of the Contract, the Contract is concluded upon the Customer's acceptance of the Terms and Conditions and confirmation of the Customer's order.

§3 PRICE

The price is gross and inclusive of all taxes required by law, except where the Seller has explicitly indicated that the price is net and VAT must be added.
The price does not include information on delivery costs or other costs to be borne by the Customer, which will be communicated to the Customer prior to placing the order.
The reduced price shall be the price applicable as a result of the reduction in the price of the Product.
The lowest price shall be the lowest price for a Product which was in force during the 30 days prior to the introduction of the reduction and, in the case of a Product offered for sale for a period of less than 30 days, the lowest price shall be the lowest price in force during the period from the date of commencement of offering of that Product until the date of introduction of the reduction.
In the case of a reduction in the price of a Product that is perishable or has a short shelf life - in addition to the price for the Product, the Seller shall also display the price before the reduction was first applied.
Where the Seller uses an individual price adjustment procedure on the basis of automated decision-making, the Seller shall inform the Customer prior to placing the order.

§4 ORDERING RULES

The customer can use the Shop 7 days a week, 24 hours a day. Orders placed on Saturdays, Sundays or holidays are processed on the next working day.
The merchant uses the services of PayU/ Przelewy24, PayPal, Stripe to offer online payments.
Payment can be made by traditional transfer, electronic transfer, payment or credit card, BLIK payment, Applepay, PayPal and through other payments offered by the Service.
The Customer is obliged to make payment immediately after placing the order, unless otherwise stated in the Offer or in the payment method chosen by the Customer.
In order to purchase Products through the Shop you must:

select the Product(s) you wish to purchase from the options available on the site by clicking on the "add to cart" button or the equivalent button;
Once the Products have been selected, the required information (e.g. Customer details, method of payment, method of delivery) must be indicated;
see information about the total price for the selected Products, including delivery and other additional costs resulting from your order;
accept the Terms and Conditions and the order, and make payment for the order according to the chosen payment method. Once the order has been placed, the Seller will send an automatic confirmation of the order.

In order to purchase Products electronically, e.g. by e-mail or by instant messaging or via an external program, you must:

select the Product(s) you wish to purchase and read the Offer;
After selecting the Products, indicate the information required by the Seller (e.g. Customer details, method of payment, method of delivery);
before accepting your order, read the information about the total price for the selected Products, including delivery and other additional costs resulting from your order;
accept the terms and conditions presented by the Seller for the order, including the Terms and Conditions, and make payment for the order according to the chosen payment method. Once the order has been placed, the Seller will send an order confirmation.

After the conclusion of the Contract, the Vendor shall also send the terms and conditions of the Contract to the Customer, if they have not been communicated prior to the conclusion of the Contract.
The Seller has the right to cancel the order if the Customer fails to make payment within 3 working days from the day of placing the order or if the Customer fills in the order form in a way that does not allow for its proper execution despite the Customer's request to complete/correct the data under pain of order cancellation.

§5 ORDER PROCESSING RULES

Physical products

The time limit for the fulfilment of the order, including the delivery of the Products, depends on the order preparation time indicated by the Seller and then on the delivery time provided for the delivery method selected by the Customer. If the Offer does not indicate otherwise, the order preparation time is up to 7 Working Days and the delivery time is between 3 days and 7 Working Days.
The period for the performance of the order, including the delivery of the Products, shall be calculated from the date of conclusion of the contract.
The Seller shall inform the Customer of:
the time taken by the Seller to prepare the order in Working Days and
the date of delivery of the Products by the Supplier in Working Days - depending on the delivery method chosen by the Customer.
Delivery is made in Poland. In case of deliveries outside Poland or other countries indicated above, the Customer agrees individually with the Seller the detailed terms of delivery.
Delivery is made to the address indicated by the Customer on the order form or to the collection point indicated by the Customer - depending on the delivery method chosen.
In the event of problems with delivery by the Supplier, such as, but not limited to, the absence of the Customer at the address indicated, the Supplier will leave an advice note at that address or by e-mail/telephone arrange another date on which the order can be delivered. If the order is not collected at the appointed time, the order will be sent back to the Seller. Once sent back, a new delivery date will be agreed with the Customer and the cost of redelivery will be determined.
The customer should examine the received order upon receipt of the consignment, and if any irregularities are found, the customer has the right to request the Supplier to draw up a report of receipt.

§6 TECHNICAL CONDITIONS

The Customer may use the Shop in accordance with the Terms and Conditions and applicable regulations.
The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying Customers' data by unauthorised persons, therefore Customers should use appropriate technical measures to minimise the aforementioned risks.
In order to use the Shop or place an order, it is necessary for the Customer to have:

a current version of a web browser supported by the manufacturer with Internet access (e.g. Opera, Mozilla Firefox, Google Chrome, Safari);
an active e-mail account.

In the event that additional technical requirements are necessary to use the Shop or the Products, the Customer will be informed before using the Shop or before placing an order for a Product.

§7 COPYRIGHT

All materials made available by the Seller, including texts, photos, graphics, multimedia and trademarks are works within the meaning of the Act on Copyright and Related Rights, subject to legal protection.
Copyrights to the aforementioned materials are held by the Seller or another entity from which the Seller has obtained a relevant licence. The materials may also be used by the Seller on other legal bases.
Any materials made available by the Seller may be used by the Customer solely for his own use, unless nothing else is stated in the Offer. No further distribution, sharing, ripping or downloading in any way of the materials outside the scope of permitted use is allowed.
The Seller grants the Customer a non-exclusive licence, without the right to grant sub-licences and without territorial restrictions. The time limitations are based on the Offer or on these Terms and Conditions. The remuneration for granting the licence is included in the price.
The customer has the right to use the materials in the following fields of exploitation:

within the scope of recording of the work and printing - recording by digital technique in the User's Account or by other means allowed by the Seller; the printout may be made for own use of the materials;
modifications of the work for his/her own purposes in the scope of instructions, video instructions/instructions, commentaries.

In the event of an infringement of the prohibition referred to in this paragraph, including copyright infringement, the Seller shall be entitled to claim damages and compensation from the Customer. The Customer may incur civil or criminal liability in the aforementioned respect.

§8 WITHDRAWAL FROM THE CONTRACT

This chapter sets out the rules for cancellation by the Consumer and the Entrepreneur on the rights of the Consumer.
The Customer who is a Consumer or an Entrepreneur acting on the rights of a Consumer has the right to withdraw from the contract within 14 days subject to the provisions below. In order to exercise the right of withdrawal, the Customer should inform the Seller by an unequivocal statement, e.g. by sending an e-mail or a letter to the address indicated in the Terms and Conditions. For more information on the right of withdrawal, see Annexes 1 and 2 to the Terms and Conditions.
Pursuant to Article 38 of the Consumer Rights Act of 30 May 2014, the right of withdrawal does not apply to a contract for:
for the provision of services for which the Customer is liable to pay the price, if the Seller has performed the service in full with the express and prior consent of the Customer, who has been informed before the provision of the service by the Seller that after the Seller's performance he will lose the right to withdraw from the contract, and has acknowledged this;
for the supply of digital content not supplied on a tangible medium, for which the Customer is liable to pay the price, if the Seller has commenced the performance with the express and prior consent of the Customer, who has been informed prior to the commencement of performance that after the Seller's performance he will lose the right to withdraw from the contract, and has acknowledged this, and the Seller has provided the Customer with a confirmation of receipt of the consent;
the object of the service is a non-refabricated good made to the Customer's specifications or intended to meet the Customer's individual needs (so-called bespoke goods);
the object of the service is goods which are perishable or have a short shelf life;
the object of the service is goods supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons if the packaging has been opened after delivery;
the object of the service is sound or visual recordings or computer programs supplied in sealed packaging if the packaging is opened after delivery;
the object of the supply is the provision of newspapers, periodicals or magazines, with the exception of a subscription contract;
the object of performance is alcoholic beverages, the price of which has been agreed upon at the conclusion of the sales contract, the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control;
the price or remuneration is dependent on fluctuations in the financial market which are beyond the trader's control and may occur before the end of the withdrawal period;
concluded by means of a public auction;
the object of the performance is things which, by their nature, are inseparable from other things after delivery,
for the provision of services for which the Customer is liable to pay the price where the Customer has expressly requested the Seller to come to the Seller for repair and the service has already been provided in full with the express and prior consent of the Customer.
The Customer referred to in paragraph 1 shall be liable for any diminution in the value of the Product due to the use of the Product beyond what is necessary to establish the nature, characteristics and functionality of the Product.

§9 COMPLAINTS AND WARRANTY

This chapter defines the rules of liability for the conformity of performance with the Contract obliging the transfer of ownership of the Goods to the Consumer and the Entrepreneur on the rights of the Consumer for contracts concluded from 1 January 2023.
The provisions of Chapter XI of Book Three II of Title II of the Act of 23 April 1964 shall not apply to contracts obliging to transfer ownership of goods, including in particular contracts of sale, contracts of delivery and contracts for work being goods. - Civil Code, but only the Act on Consumer Rights. Detailed information on the aforementioned rules can be found in the Consumer Rights Act, and these Terms and Conditions are not intended to limit or change them.
If the Goods are not in conformity with the contract, the Customer may request that they be repaired or replaced or, in the cases specified in the Consumer Rights Act, also withdraw from the contract.
The Seller may make a replacement when the Customer demands a repair, or the Seller may make a repair when the Customer demands a replacement, if bringing the goods into conformity with the contract in the way chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Goods into conformity with the contract. The Customer shall make the Goods subject to repair or replacement available to the Seller.
If the Goods are not in conformity with the contract, the Customer may make a declaration to reduce the price or withdraw from the contract when:

The Seller has refused to bring the Goods into conformity with the contract or has failed to bring the Goods into conformity with the contract
the non-conformity of the Goods with the contract continues even though the Seller has tried to bring the Goods into conformity with the contract;
the non-conformity of the Goods with the contract is such as to justify either immediate reduction in price or withdrawal from the contract;
it is clear from the Seller's statement or the circumstances that he will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience for the Customer.

The customer may not withdraw from the contract if the non-compliance of the Goods with the contract is immaterial.
In the event of withdrawal from the contract, the Customer shall immediately return the Goods to the Seller at the Seller's expense. The Seller shall reimburse the price to the Customer immediately, but no later than within 14 days of receipt of the Goods or proof of their return.
The Customer may lodge a complaint regarding non-compliance of the Goods with the contract by sending it to the Seller's address indicated in the Terms and Conditions (postal or e-mail address). The complaint should contain data enabling the identification of the Customer, the subject of the complaint and the demands related to the complaint. In the case of receiving an incomplete complaint that makes it impossible to consider it, the Seller will call the Customer to supplement it under pain of leaving the complaint unprocessed. The Customer may lodge a complaint using the specimen constituting Appendix No. 3 to these Regulations. This procedure applies mutatis mutandis to the rights under §9 of the Terms and Conditions.
The Seller shall consider complaints within 14 days from the date of their receipt, unless otherwise specified in special provisions. The response will be sent to the Customer's e-mail address or in any other way indicated by the Customer.
The provisions of this section shall not apply to Goods which serve exclusively as a carrier for digital content.
In addition to warranty rights, some Goods may be covered by a guarantee. In such a case, the warranty information will be specified, inter alia, in the Offer or in a separate document in accordance with the rules provided for in the Consumer Rights Act.

§10 ADDITIONAL CUSTOMER RIGHTS CONCERNING THE CONTENT/DIGITAL SERVICE

This section sets out the rights of the Consumer and the Entrepreneur on the rights of the Consumer in the case of contracts for the provision of digital content/services concluded from 1 January 2023. The details of the Customer's rights are set out in the provisions of the Consumer Rights Act and these Terms and Conditions are not intended to limit or amend them.
If the digital content or digital service is not in conformity with the contract, the customer may demand to be brought into conformity with the contract or make a declaration to reduce the price or withdraw from the contract.
The Seller may refuse to bring the digital content or digital service into conformity with the contract if bringing the digital content or digital service into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller.
If the digital content or digital service is not in conformity with the contract, the customer may make a declaration to reduce the price or withdraw from the contract when:

1) conforming to the contract is impossible or requires unreasonable costs

2) The seller has failed to bring the digital content or digital service into conformity with the contract;

3) the lack of conformity with the contract continues even though the Seller has attempted to bring the digital content or digital service into conformity with the contract;

4) the non-conformity of the digital content or digital service with the contract is such as to justify either an immediate price reduction or withdrawal from the contract;

5) it is clear from the Seller's statement or circumstances that the Seller will not bring the digital content or digital service into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.

The customer may not withdraw from the contract if the digital content or digital service is provided in exchange for the payment of a price and the lack of conformity with the contract is immaterial.
If the Customer has not received the digital content or service, the Customer shall inform the Seller. If they are not delivered immediately or within an additional period expressly agreed by the parties, the Customer may withdraw from the contract.
The customer may withdraw from the contract without calling for the digital content or digital service if:

(1) the Seller has stated or it is clear from the circumstances that it will not supply digital content or a digital service or

2) The parties have agreed, or it is clear from the circumstances of the conclusion of the contract, that a specific deadline for the delivery of the digital content or digital service was of material importance to the Customer and the Seller has not delivered it within that deadline.

The provisions of this Chapter shall not apply where the contract provides for the supply of digital content by means of a tangible medium.

§11 USER ACCOUNT

The Seller creates a User Account for the Customer, i.e. an individual panel set up on behalf of the Customer by the Seller in order to use the Seller's Products after the Customer registers and concludes a free of charge agreement for the creation and maintenance of a User Account, hereinafter referred to as Account. The agreement for the creation and maintenance of a User Account is concluded for an indefinite period of time.
The Customer may not share a User Account with third parties or have several User Accounts.
The creation of a User Account is necessary to access the User Account. A user account is not required to place an order
The Seller sends information to the e-mail address specified by the Customer concerning
User Account. The Customer shall establish an individual password for the Account. The Customer is obliged to establish an individual password also in the event that a password is automatically generated by the system for the purpose of registering the User Account. After the registration of the Account, the Customer shall immediately set up a new password.
The Customer may request the deletion of the Seller's User Account by e-mail or by any other means accepted for communication with the Seller with 14 days' notice without stating a reason.
Deletion of a User Account may result in the loss of access to the Products made available under the User Account.
The Seller may terminate the contract for the creation and maintenance of the User Account:

for important reasons with 14 days' notice (applies to a Customer who is a Consumer or Entrepreneur on the rights of a Consumer); important reasons include, in particular, violation by the Customer of the provisions of the Terms and Conditions or legal regulations, as well as undertaking by the Customer of actions contrary to good morals;
without stating a reason with immediate effect (applies to a Customer who is not a Consumer or an Entrepreneur with consumer rights).

§12 SPECIFIC PROVISIONS FOR ENTREPRENEURS

The provisions indicated in this paragraph apply to the Entrepreneur who is not a Consumer Entrepreneur.
The competent court for any disputes arising between the Seller and an Entrepreneur who is not an Entrepreneur on consumer rights shall be the court with jurisdiction over the registered office of the Seller.
The Trader, who is not a Consumer Entrepreneur, is obliged to inspect the consignment upon receipt. In case of defects and damage - the Entrepreneur is obliged to draw up a protocol upon receipt. If the above formalities are not fulfilled, the Seller is not responsible for defects and damage to the Product from the time of receipt by the Supplier until delivery to the Entrepreneur and for the delay in delivery.
The parties exclude the Seller's liability for non-conformity of the Goods with the contract/defect of the item towards the Entrepreneur who is not an Entrepreneur on the rights of the consumer.
The Seller is entitled to terminate the contract with immediate effect for Entrepreneurs who are not Entrepreneurs with consumer rights. To this end, the Seller shall send the Entrepreneur a statement on the termination of the agreement to his or her e-mail or postal address. The Entrepreneur waives any claims in this respect.
The Seller shall not be liable for lost profits in relation to an Entrepreneur who is not an Entrepreneur under the rights of a consumer.

§13 GIFT VOUCHER

Definition of a gift voucher: A Gift Voucher (hereinafter referred to as "Voucher") is an electronic document issued by the Antilda shop, allowing its holder to make purchases in the online shop, reducing the value of the shopping basket by the amount indicated on the Voucher by means of a discount code.
Voucher purchase
The voucher can only be purchased from the Antilda online shop. The vouchers are multi-purpose vouchers
The value of the Voucher and details of its redemption are determined at the time of purchase. The Voucher is delivered electronically only, to the email address provided by the Customer when placing the order.
Voucher redemption
The voucher can only be used in the Antilda online shop.
The value of the Voucher is deducted from the order value. If the value of your order exceeds the value of the Voucher, the difference must be paid using available payment methods. If the value of your order is less than the value of the Voucher, the unused amount is forfeited and cannot be refunded or further used. The Voucher cannot be exchanged for cash or transferred in any other form.
Validity of the Voucher The Voucher is valid for 6 months from the date of purchase, unless otherwise indicated on the Voucher.
Complaints about technical problems or malfunctioning of the Voucher can be made to the e-mail address: [shop email address]. Complaints will be dealt with within 14 working days.
Restrictions Vouchers cannot be combined with other promotions, discount codes or discounts, unless otherwise stated in the terms and conditions of a particular promotion. A maximum of one Voucher can be redeemed per order.
Loss of or damage to the Voucher
The Antilda shop is not responsible for the loss of the Voucher after it has been sent to the email address provided by the Customer.
In the event of loss of the Voucher, re-dispatch is possible on the basis of proof of purchase, provided that the Voucher has not previously been redeemed.

§14 PRODUCT REVIEWS

Product reviews published by the Seller are verified by the Seller.
Verification is carried out, inter alia, by comparing personal data or details of cooperation with data and information held by the Seller regarding Customers who have used the Seller's Products so far, as well as by direct contact with the above-mentioned person with thanks for the opinion or by sending a dedicated link to Customers to leave feedback.
If there is any doubt as to whether an opinion comes from a person using the Seller's Products, the opinion is not published by the Seller.
The published opinions are intended to present the benefits associated with the use of the Seller's Products, which have been recognised by existing customers.
The seller does not use sponsored or barter reviews.

§15 FINAL PROVISIONS

During the period of force majeure, the contractual parties shall be exempted from any liability for non-performance or improper performance of the contract, as long as the circumstances of the force majeure constitute an obstacle to the performance of the contract. The above shall also apply in the period immediately preceding or following the occurrence of the force majeure, as long as during the indicated period only the impact of the force majeure constitutes an impediment to the performance of the contract.
Force majeure" shall mean an event of a fortuitous or natural nature, completely independent of the will and action of the Parties, which could not have been foreseen and could not have been prevented, in particular events such as flooding, burglary, war, an act of terror, the introduction of a state of emergency.
If the Customer is from outside the Seller's country, he/she should inform the Seller of this fact, indicating his/her place of residence/site, so that the tax can be settled in accordance with the applicable regulations.
In the context of using the Products, it is prohibited to provide information of an unlawful nature or to act in a manner contrary to the law, good morals or infringing the personal rights of third parties.
Amicable handling of disputes and complaints. The consumer can turn to:

a permanent amicable consumer court to resolve a contractual dispute;
provincial inspector of trade inspection with a request to initiate mediation proceedings for an amicable settlement of a dispute between the Customer and the Seller;
the district (municipal) consumer ombudsman or a social organisation whose statutory tasks include protecting consumers in order to obtain help with a contract;
or has the right to use the ODR platform. The platform serves to resolve disputes between consumers and traders. http://ec.europa.eu/consumers/odr.

The Seller reserves the right to amend these Terms and Conditions for important reasons, including, in particular, amendments to the provisions of law to the extent that such amendments force the Seller to also amend the content of these Terms and Conditions, in particular amendments to the provisions of the Civil Code, the Act on Consumer Rights, the Act on Providing Services by Electronic Means, as well as pursuant to the applicable decisions of UOKIK, PUODO or court rulings to the extent corresponding to the issued decisions/orders and in the event of a material change in business factors, provided that there is a cause-and-effect relationship between the above-mentioned changes and changes in the costs of providing services. In the event of a material change in business factors, provided that there is a causal connection between the aforementioned change and a change in the costs of provision of services by the Seller.
To contracts concluded before the new Terms and Conditions came into force, the version of the Terms and Conditions in force on the date of conclusion of the Contract by the Customer shall apply.
The applicable law shall be Polish law, subject to paragraph 10.
The competent court shall be a Polish court subject to paragraph 10.
In the case of a Customer who is a consumer, the provisions of the Terms and Conditions do not deprive the consumer of the protection afforded by the provisions of the law of his or her country of habitual residence, which cannot be excluded by contract. In the event that the provisions that apply in the consumer's country are more favourable to the consumer and these provisions cannot be excluded by contract, they shall apply in the contract concluded between the Customer and the Seller.
The rules concerning the processing of personal data are regulated in the Privacy Policy: https://antilda.com/polityka-prywatnosci/
Terms and conditions effective from 1/01/2023

Annex 1 (click)
WITHDRAWAL NOTICE

Annex 2 (click)
MODEL WITHDRAWAL FORM

Annex 3 (click)
COMPLAINT FORM

Shop Regulations